Why Intake Begins by Email
Forensic imaging may be performed on a limited, case-specific basis when necessary to support defensible evidence preservation, using documented, repeatable acquisition procedures with integrity verification documented, repeatable acquisition procedures with integrity verification.
Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions — while we provide professional evidence handling services in Boston and across the United States.
Frequently Asked Questions (FAQ)
A. Getting Started / Intake
Why does intake start by email?
Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions.
What should I include in my first message?
- Your role (attorney / insurer / corporate / individual)
- Matter name and deadlines
- The question the evidence must answer
- Media description (type, size, condition, encryption notes)
- Any prior handling or attempts
Can I send files right away?
Please do not send sensitive files as attachments during initial contact. If transfer is required, a secure upload method is provided after scope is agreed, with credentials issued per matter and revoked after transfer.
B. Services & Scope
What data sources can you collect?
Data365 Evidence performs authorized acquisition and preservation of digital media and account-based data sources, including storage devices, mobile devices, and business or cloud-based accounts, when defined in written scope.
Do you perform cloud data capture?
Yes—when authorized in writing and within defined scope. Cloud-based data capture uses provider export or administrative tools to collect and preserve data and available metadata. No password bypass or covert access is performed.
C. Timing, Fees & Calls
Will you ever do phone calls?
Sometimes, after preliminary review, when a short call will speed clarification. All scope, fees, and authorization are confirmed in writing.
Is intake slower via email?
In practice, email-first intake is often faster overall because it reduces misunderstandings and rework later in the process. Email-first intake improves accuracy, reduces misunderstandings, and creates a clean written record for scope and handling decisions.
What is Secure Priority Access to Evidence Preservation?
It’s a premium engagement pathway that is designed to support your matter receives expedited precedence in intake and secure evidence preservation workflows — ideal for urgent legal holds, tight deadlines, and high-risk evidence scenarios.
D. Legal & documentation and governance
Are you a law firm?
No. Data365 Evidence provides technical evidence acquisition and preservation services. We are not a law firm and do not provide legal advice.
Does your work create an attorney-client relationship?
No. Use of our services does not create an attorney-client relationship. Engagement terms and scope are defined separately in writing.
How is data protected?
Evidence media and collected data are handled using controlled access, documented chain-of-custody, and secure storage practices appropriate for evidentiary preservation.